Salesforce just launched Agentforce 2DX, and it marks a real shift in how AI can support the work that healthcare and life sciences (HLS) organizations do every day. If your teams are stretched thin, working across disconnected systems, or struggling to keep up with growing patient and member demands, this is something worth paying attention to.

At Wise Wolves, we help HLS organizations build smarter, more connected operations using Salesforce. And Agentforce 2DX brings new tools that make that easier—and more impactful—than ever before.

What Is Agentforce 2DX?

Agentforce is Salesforce’s digital labor platform. The new 2DX version introduces autonomous AI agents that can run in the background of your workflows. These agents don’t wait for someone to click a button or type a prompt. They act when something changes in your system—like a patient missing a follow-up, a claim hitting a delay, or a lab result triggering the next step in a treatment plan.

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Here’s what that looks like in practice:

• For providers: An AI agent monitors discharge instructions and flags missing information before the patient leaves.
• For payers: An agent verifies pre-auth documentation as soon as a claim enters the system.
• For pharma: AI agents track trial data inputs in real time, flagging gaps and surfacing next best actions.
• For MedTech: Agents follow up automatically on device delivery and support workflows, closing the loop with clinicians and customers.

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Agentforce is embedded across Salesforce, Slack, MuleSoft, Tableau, and more—so these agents can connect across your full tech stack.

What’s New and Why It Matters

Agentforce 2DX adds real muscle to AI-driven automation. Here’s what’s new:

• Proactive AI that responds to live data without waiting for prompts
• Agentforce API & Invocable Actions to plug into back-end systems or automate in Salesforce Flows
• Slack integration so care or service teams can trigger AI from inside existing conversations
• Prebuilt templates for employee workflows and healthcare-specific use cases
• Testing and monitoring tools to deploy and supervise agents with confidence

These features aren’t just impressive—they’re designed to reduce friction, save time, and close gaps across the patient, provider, and payer journey.

For Health and Life Sciences, It’s a Fit

HLS orgs are under constant pressure to do more with less. Administrative work piles up. Patient expectations rise. Regulatory demands don’t ease. Agentforce 2DX helps relieve the burden by automating routine tasks and improving the quality and speed of decisions.

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And because it integrates with Salesforce Health Cloud, Data Cloud, and other core products, it works within your ecosystem—not against it.

Whether you're managing chronic care programs, speeding up approvals, scaling research trials, or simply trying to give your teams breathing room—Agentforce can help.

How Wise Wolves Can Help

We specialize in helping healthcare and life sciences organizations get the most out of Salesforce—and that now includes building with Agentforce 2DX.

Whether you’re already using Salesforce and want to activate these capabilities, or you’re exploring what it would take to modernize your workflows, we can help you:

• Identify the right opportunities for agent automation
• Design and deploy AI agents tailored to your systems and teams
• Integrate Agentforce with EHRs, portals, CRMs, and back-office systems
• Train your people and ensure compliance and scalability

Let’s Build Smarter Together

Agentforce 2DX opens the door to a new level of operational intelligence. But like any powerful tool, the value comes from how you use it. That’s where Wise Wolves comes in.

If you’re ready to explore what this looks like in your organization—or want help getting started—reach out. We’d love to show you what’s possible.

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