Slack Best Practices for Remote Teams

Wise Wolves
October 23, 2024
7 min read

In the world of remote work, communication drives productivity. When your team relies on Slack as the primary communication tool, using it effectively becomes essential. Slack offers many features, but it's easy to get overwhelmed by endless notifications or cluttered channels. With that in mind, let’s explore some best practices to help your remote team get the most out of Slack.

Channels Over DMs: Prioritize Public Conversations

Encourage team members to use public channels instead of defaulting to quick DMs. Here's why:

  • Transparency: Public channels keep information open and accessible, allowing anyone who joins the team or project later to catch up easily on past conversations.
  • Reduced Silos: Direct messages often trap information in private, one-on-one chats. Channels ensure everyone stays in the loop.

Of course, some conversations—like personal issues or sensitive client matters—require privacy. But unless there's a specific reason, public channels should be the go-to choice.

Channel Organization: Structure for Success

Slack channels can quickly spiral out of control without some organization. Keep your Slack tidy by categorizing and organizing channels logically. Here’s how you can do it:

  • Client-Specific Channels: Create sections for specific clients or projects, such as #client or #project-dev.
  • Notification Management: Encourage team members to fine-tune their notifications to reduce distractions. Slack’s notification settings let you control when and where you’re notified.

This structure helps everyone stay focused on important messages and reduces the chances of missing essential conversations.

Leaving and Archiving Channels: Declutter Your Slack. 

Staying in every channel leads to information overload, so make it a habit to leave or archive channels that are no longer relevant. Slack keeps archived channels searchable, ensuring you don’t lose any information.

Pro tip: Set a regular review schedule (monthly or quarterly) to archive channels that have outlived their usefulness.

Thread Usage: Keep Conversations on Track

Threads help you keep conversations organized and prevent clutter in the main channel. Instead of filling the main channel with messages, use threads to keep discussions on specific topics contained.

  • Stay Focused: Threads keep the main channel clean and prevent important messages from getting buried.
  • Elevate Key Messages: If a message in a thread is important, send it to the main channel to ensure everyone sees it.

Encouraging thread use significantly improves conversation flow and cuts down on unnecessary back-and-forth.

Avoid overwhelming your team with notifications and mentions

Slack's mention features—like @here or @channel—are powerful but can quickly become disruptive when overused. Encourage your team to:

  • Use Mentions Sparingly: Don’t cry wolf by tagging everyone for minor updates—reserve @here or @channel for urgent or truly group-wide announcements.
  • Personalized Notifications: Customize your notification settings to avoid constant pings from non-essential messages. You can set alerts only for mentions or specific keywords.

Finding the right balance between staying informed and avoiding constant interruptions is key to maintaining productivity.

Task Management: Leverage Slack Features to Stay Organized

Slack offers tools like "Save for later," reminders, and message scheduling to help you track your to-dos directly within the platform.

  • Save for Later: Flag messages or tasks you need to revisit.
  • Reminders: Set personal reminders on messages so you don’t forget to follow up or complete a task. 
  • Scheduling Messages: Use Slack’s scheduling feature to time messages for your team’s working hours, especially across different time zones.

Using these features ensures nothing falls through the cracks, even when you're managing multiple conversations.

Search Functionality: Find Information Fast

Slack’s search feature helps you quickly locate past conversations or files, saving valuable time.

  • Search by Filters: Filter searches by user, channel, or date to find exactly what you need.
  • Search for Files: Slack indexes files as well, so you can skip the endless scrolling and find that PDF shared weeks ago.

Train your team to use Slack’s search effectively to reduce unnecessary questions and boost overall efficiency.

Avoid Long Messages: Be Concise

Long messages overwhelm readers on a platform designed for quick communication. Encourage your team to:

  • Keep It Short: Write concise messages whenever possible.
  • Use Formatting: When longer explanations are needed, break them up with bullet points, headings, or bold text to highlight key points. This makes the message easier to read and ensures nothing important gets lost.

Slack thrives on fast, efficient communication, so brevity is key.

Use Bookmarks and Canvas: Organize Important Information

Slack’s bookmarks and Canvas features help you keep essential information easily accessible.

  • Bookmarks: Pin important links, documents, or key messages in the channel for quick team access.
  • Canvas: Create shared docs directly in Slack using Canvas. This is perfect for notes, agendas, or brainstorming sessions without relying on external tools like Google Docs.

These features centralize information, helping your team stay organized and aligned.

Slack AI and Summaries: Combat Information Overload

Slack’s AI is getting smarter, and its AI summaries can quickly extract key action items or highlights from lengthy conversations, saving time and cutting down on overwhelming scrolls.

Encourage your team to use Slack’s AI tools to focus on what matters most, ensuring important details don’t get lost in the noise.

By embracing these top tactics, your remote pack will stay sharp, cut through distractions, and howl with productivity! Whether it's keeping the pack aligned through clear channels, tracking tasks like a seasoned scout with management tools, or streamlining info using Slack AI, you’ll have Slack working smarter than a wolf on the hunt!