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A System That Works: NovumHealth’s Approach to Streamlining Behavioral Health
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NovumHealth sought to:
- Consolidate disconnected systems into a single, scalable platform.
- Improve care coordination to reduce emergency department admissions and inpatient readmissions.
Imagine needing critical mental health care but struggling to access it—NovumHealth set out to change that.
NovumHealth, a behavioral health organization dedicated to serving individuals with complex, high-need conditions under Medicaid, aimed to transform mental health access and continuity. With operations spanning multiple states and service models, they needed a seamless way to manage their intricate workflows. Wise Wolves partnered with NovumHealth to implement a tailored Salesforce Health Cloud solution, streamlining operations and bringing their vision to life.
Initial
Situation
NovumHealth began with a mission to enhance behavioral health outcomes for vulnerable populations, combining rapid access to psychiatrists, accurate diagnoses, and support for social needs. However, as Novum has scaled, the operational challenges of their systems did to:
- Disconnected Systems: Their teams relied on a patchwork of tools, including EMRs, spreadsheets, and communication platforms, leading to inefficiencies.
- Complex Workflows: Managing four critical capabilities—call centers, mobile assessments, case management, and therapy—demanded a unified, data-driven solution.
Novum needed a scalable platform to streamline operations and provide a seamless care experience—or risk delays, inefficiencies, and gaps in critical mental health services for those who need them most.
Salesforce Health Cloud Customization
Wise Wolves customized Salesforce Health Cloud to meet Novum’s needs, creating a system that combines scheduling, mobile assessments, case management, and therapy into one easy-to-use platform.
Electronic Medical Record (EMR) Integration
Novum needed a system that worked for care management and also supported EMR. Wise Wolves helped integrate an EMR plugin, so Novum’s teams could access clinical information and manage care in one place.
Centralized Care Coordination
Salesforce streamlined communication and data management across Novum’s services, ensuring call centers, mobile teams, and therapy providers could collaborate seamlessly.
Flexible and Supportive Approach
Using an agile process, Wise Wolves worked with Novum to focus on the most important features first while keeping the system flexible for future needs. They stayed involved through every phase, from planning and building to launch and beyond.
Solutions
Implemented
Outcomes
As Novum expands into new markets, the Salesforce solution will continue to evolve, driving better outcomes for patients and the healthcare system alike.
Simplified Processes
Novum moved from using multiple disconnected tools to a single system that makes managing their work much easier. Teams can now communicate and access the information they need without juggling spreadsheets and separate software.
Faster Access to Care
The new system helps Novum meet its goal of connecting patients to care within 72 hours. This means people get the help they need sooner, which is critical for patients dealing with severe mental health challenges.
Fewer Emergency Room Visits
With mobile assessments and better coordination, Novum can now respond to emergency departments when their patients show up, often providing alternatives to inpatient stays. This approach reduces unnecessary hospitalizations and gives patients better options for ongoing care.
Built for Growth
With the new system, Novum is ready to grow into new locations while keeping all their services working smoothly together. Wise Wolves made sure the platform will support Novum as it expands to help even more people.
“Wise Wolves took the immense complexity of Salesforce and made it manageable. They didn’t just provide solutions—they became part of our team, translating our needs into a system that’s helping us change lives every day. Their expertise and dedication have been instrumental in our journey to improve behavioral health care.”
- Andrew Mackenzie, Chief Administrative Officer, NovumHealth
Client Testimonials
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Contact Wise Wolves today to learn how we can help you achieve similar success.
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