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Fast-Tracking Behavioral Health Navigation: Bamboo Bridge’s Three-Month Launch
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Bamboo Health, the leader in Real-Time Care Intelligence ™, aimed to expand its value-based care offerings through Bamboo Bridge, a care navigation service-integrated solution site focused on improving behavioral healthcare. With pilot clients eager to test the solution, Bamboo Health faced a challenging timeline to deliver meaningful value. Wise Wolves stepped in, turning a six-month implementation plan into a three-month sprint, ensuring Bamboo Health could exceed expectations and maximize pilot success.
Bamboo Health sought to:
- Launch a functional, compliant care navigation platform within three months.
- Provide pilot clients with measurable value by accelerating implementation.
- Seamlessly integrate phones, data ingestion, and care journey workflows into Salesforce Health Cloud.
- Deliver a scalable solution that aligns with Bamboo Health’s broader mission of empowering providers to navigate pivotal care moments.
Initial
Situation
Bamboo Health’s suite of products supports providers health plans and governments with critical healthcare insights, from tracking prescription monitoring to coordinating patient care across healthcare entities. However, as they ventured into behavioral healthcare navigation with the support of care navigators in Bamboo Bridge, the team required a Salesforce Health Cloud solution tailored to their clients’ complex needs.
The challenge was clear: Bamboo Health had to design and implement an end-to-end care navigation system, including HIPAA-compliant communication tools and dynamic care workflows, while accommodating unique client contracts.
Bamboo Health sought to:
- Launch a functional, compliant care navigation platform within three months.
- Provide pilot clients with measurable value by accelerating implementation.
- Seamlessly integrate phones, data ingestion, and care journey workflows into Salesforce Health Cloud.
- Deliver a scalable solution that aligns with Bamboo Health’s broader mission of empowering providers to navigate pivotal care moments.
Solutions
Implemented
Outcomes
Through a focused and agile approach, Bamboo Health successfully delivered Bamboo Bridge, achieving a timely launch that set the stage for pilot success and future scaling opportunities.
Accelerated Implementation
The original six-month timeline was condensed to three months, enabling pilot clients to experience six months of value instead of three, doubling the potential insights from the pilot.
Enhanced Pilot Outcomes
The accelerated timeline allowed Bamboo Health to meet its pilot clients’ expectations, leading to early positive feedback and a promising outlook for renewals.
Improved Operational Efficiency
Wise Wolves’ agile approach ensured all critical requirements were met, providing Bamboo Health with a seamless, HIPAA-compliant care navigation platform.
Scalable System for Future Growth
With Salesforce Health Cloud as a foundation, Bamboo Bridge is well-positioned to expand its customer base and drive Bamboo Health’s mission to enhance patient care.
“Wise Wolves worked with us to meet a tight three-month timeline while delivering on all our requirements. Their highly competent team adapted quickly, provided clear guidance, and ensured we could deliver meaningful value to our pilot clients. They turned a tight deadline into a success story.”
- Jeffrey Cowan, Director of Product, Bamboo Health
Client Testimonials
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