Wise Wolves

August 16, 2024

Revolutionizing Customer Support: How Wise Wolves Helped PrudentRx Achieve 85% Faster Case Resolution

PrudentRx is a leading membership service offering prescription discount programs for patients with specialty medications.

Overview:

Initial Situation: PrudentRx’s outdated systems struggled to manage customer data, resolve support issues, and update partners on program changes.

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Solutions Implemented: Wise Wolves implemented Salesforce CRM, established an effective call center, optimized support processes, and improved data management.

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Outcomes: Achieved 85% faster case resolution, enhanced customer satisfaction, improved customer retention, demonstrated remarkable scalability, and facilitated seamless communication with partners

Initial
Situation

PrudentRx faced significant challenges due to rapid growth, struggling to manage customer data, resolve support issues, and efficiently update partners. As they secured strategic partnerships, the need for scalable technological solutions became critical.

Salesforce Integration: Implemented a comprehensive Salesforce CRM system to streamline customer data analysis and management.
Call Center Establishment: Set up an effective call center to enhance customer support and issue resolution.
Process Optimization: Enhanced support processes and integrated advanced features to reduce case resolution times.
Data Management: Improved data synchronization and facilitated seamless communication.
Scalability: Ensured the system could handle rapid growth without compromising performance.

Solutions
‍Implemented

Outcomes

The partnership with Wise Wolves bought significant improvements:

85% Decrease in Case Support Time: Drastically reduced the time required to resolve cases and process claims.
Enhanced Customer Satisfaction: Quicker responses led to higher customer satisfaction.
Improved Customer Retention: More meaningful engagements resulted in a significant increase in customer retention.
Optimized Scalability: Demonstrated remarkable scalability, efficiently managing increased customer volume without compromising performance.
Seamless Communication: Real-time updates and communication with partners facilitated smoother collaboration.

“ They are a group of sound professionals who are taking the time to understand our needs and provide timely solutions. We had a very good experience working with them.”